FAQ

Brewing, shipping, storing and gifts. Write to us if yours is not here.

About the teas

What ingredients are used in Enchanted Teas?

It depends on the tea. Our signature blends are built on butterfly pea flower with chamomile, lavender, rose, mint, lemon verbena, chrysanthemum, hibiscus, ginger, fennel and Lakadong turmeric. Our true teas are single origin green, white, oolong, black and pu’er leaves. Our fruit teas bring hibiscus, apple, mango, pineapple, strawberry, lychee and more. Every tea’s page lists all of its ingredients, heaviest first, and calls out barley and coconut where they appear.

Are Enchanted Teas organic?

Our teas are not certified organic. Our Lakadong turmeric comes from women owned farms in the West Jaintia Hills of Meghalaya, through a partner who works directly with Trinity Saioo’s growers.

How do I brew Enchanted Teas?

Use 1.5 teaspoons of tea for each 8 oz of water. Each tea’s page gives its own water temperature and steep time, and How to brew has the temperature for each family.

Are your teas caffeine free?

Some are. Eleven are caffeine free: Sky Is Pink, Evening Lullaby, Glow Tonic, all seven fruit teas, and Jujube Rest and Restore Ritual. Dusky Silvender has a little caffeine from its white tea. Our true teas, the flavored classics, Crimson Garden Waltz, Velvet Rice Embrace and Lemon Yerba Mate all contain caffeine. The Caffeine free shelf keeps the eleven together.

Do your teas contain allergens?

Packed in a WSDA facility in Washington that also processes wheat, soy, dairy, and nuts. Traces may be present. Every tea’s page lists all of its ingredients, and calls out barley and coconut where they appear. If you have a severe allergy, write to us at info@enchanted-teas.com before you order.

How should I store my tea?

Store in a cool, dry place away from heat, light, and moisture. After opening, reseal tightly.

Shipping

Do you offer free shipping?

Yes. Orders over $50 ship free by standard shipping within the United States. On smaller orders, standard shipping is a flat $2.99.

How long does shipping take?

Teas leave us within one business day, custom blends within two since each is mixed to order. Standard delivery then usually takes 7 to 8 business days. Expedited shipping is priced at checkout by carrier and speed.

Do you ship internationally?

Not yet. We ship within the United States only.

How can I track my order?

When your order ships, we email you a tracking link. Follow it, or sign in and open Orders to see where your tea is.

What should I do if my order is delayed?

Write to us at info@enchanted-teas.com with your order number and we will find it.

Orders and returns

What is your return policy?

Because tea is food, we cannot take returns. If something arrives damaged or not as it should be, write to us at info@enchanted-teas.com and we will make it right.

What payment methods do you take?

We take major credit cards and every payment option shown at checkout.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but if your order has already shipped, we may not be able to make changes. A custom blend is mixed soon after you order, so write to us the same day.

Can I subscribe?

Yes, on every tea except our seasonal teas. Choose a delivery every 4 weeks at 15% off or every 8 weeks at 10% off on the tea’s page. You can skip, pause or cancel any time from your account.

Do you offer gift wrapping?

We do not wrap gifts, but our signature tubes and the Tea Tasting Trove are made to be given just as they arrive.

How can I contact customer service?

Write to us at info@enchanted-teas.com, or come by the shop at Pacific Place: Tuesday to Thursday 12 to 7, Friday and Saturday 12 to 8, and Sunday 12 to 6, Pacific time. We are closed Mondays.

Gifts

Do you offer customized gift options?

Yes. For one gift, build your own blend and choose its tube, or give the Tea Tasting Trove. For a group or a company, we make custom gift boxes to order.

How long does it take to process customized gift orders?

Custom gift boxes take 45 to 60 days from the day we settle the design, with a minimum of 50 boxes.

How can I place a customized gift order?

Write to us at info@enchanted-teas.com with the occasion, how many and when, and we will make it together.

Write to us if your question is not here.